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In response to the April 22 terror attack in Pahalgam, major Indian airlines like Air India, IndiGo, Air India Express, and Akasa Air are offering full refunds, no-fee rescheduling, and extra flights from Srinagar. This move aims to support affected travellers and ensure flexible travel during this difficult period.
Following the tragic terror incident in Pahalgam, Kashmir, on April 22, 2025, several major airlines in India are extending significant support and flexibility to passengers with travel plans to and from Srinagar.
Air India, IndiGo, Air India Express, and Akasa Air have announced measures to ease travellers’ concerns, offering options for full refunds, complimentary rescheduling, and even additional flights.
Pahalgam Terror Attack
In a horrific act of violence on April 22, Islamic terrorists targeted tourists in Pahalgam, Kashmir, killing 28 people. Reports say the attackers asked passengers their religion before opening fire, sparking nationwide outrage and heightened security measures.
Air India: Special Flights and Full Refunds
National carrier Air India has proactively responded by announcing the operation of two additional flights from Srinagar on Wednesday, April 23, 2025. These special flights will cater to passengers travelling to key metropolitan cities:
• Srinagar to Delhi: 11:30 AM
• Srinagar to Mumbai: 12:00 Noon
Bookings for these additional flights are now open. Furthermore, Air India has assured that all its other scheduled flights to and from Srinagar will continue to operate as planned.
Understanding the anxiety of travellers, Air India is also providing complimentary rescheduling and full refunds on cancellations for passengers holding confirmed bookings for flights to and from Srinagar until April 30, 2025.
• Full refunds on ticket cancellations.
• Free rescheduling on all confirmed bookings to and from Srinagar until April 30, 2025.
All regular flights to and from Srinagar will operate as scheduled.
Contact: +91 11 69329333 / +91 11 69329999
Website: airindia.in
IndiGo: Waivers and Special Relief Flights
Budget carrier IndiGo has also announced extended waivers on rescheduling and cancellation fees for flights to and from Srinagar in light of the current situation. Additionally, the airline is operating two special flights on April 23, 2025, to accommodate affected passengers.
• Waivers on cancellations and rescheduling fees.
• Two special flights on April 23 for passengers travelling in and out of Srinagar.
For real-time updates and bookings:
• Website: goindigo.in
• Phone: +91 124 4973838 / +91 124 6173838
Air India Express: Full Support Until April 30
Air India Express has demonstrated its commitment to supporting travellers by waiving all change and cancellation fees for flights to and from Srinagar until April 30, 2025. This measure aims to provide flexibility and peace of mind to passengers whose travel plans may have been affected.
• Cancel and receive a full refund.
• Reschedule without extra fees within 7 days of the original travel date.
• Change flights beyond 7 days with waived fees (fare difference may apply).
Contact:
• Chat with Tia at airindiaexpress.com
• Or call: +91 63600 12345
Akasa Air: Full Refunds and Waived Charges
Akasa Air has also stepped forward to offer enhanced flexibility for customers travelling to and from Srinagar. Passengers who wish to cancel their bookings for flights departing between April 23, 2025, and April 29, 2025, will receive a full refund without any additional charges.
• Full refunds for cancellations of Srinagar flights from April 23 to April 29, 2025.
• Free rescheduling, including waiver of penalties and fare differences, if the new flight is within 7 days of the original departure.
Akasa emphasised its commitment to passenger safety and flexibility during this difficult time.
Website: akasaair.com
Final Thoughts
Travellers flying to or from Srinagar should check with their airlines directly for the latest updates. Indian airlines are actively working to minimise disruption and ensure safe, flexible travel options amid the current situation.
Source: https://travelobiz.com/indian-airlines-refunds-rescheduling-srinagar-flights-pahalgam-terror-attack/
